Frequently Asked Questions

Have question about our services? Read the following frequently asked questions below. If you cannot find what you’re looking for, please click here to contact us.

Q.At what point is it more cost effective for me to outsource my mail to Direct Mail Solutions?

A.From our experience and calculations, most businesses find that it’s far more cost effective to have DMS manage their mail for 500 units or more. Many of our clients have also been able to reduce their costs by using our services for smaller direct mailing jobs.

Q.What format does my database need to be saved in?

A.Microsoft Excel, Comma delimited, CSV or Access files are all acceptable.

Q.I’m concerned about the security of my database.  Are there security procedures in place?

A.We are happy to sign confidentiality agreements if your work is of a sensitive nature. If your database has been sent via USB we return it promptly upon completion of job. If it has been emailed we delete & destroy all information upon completion of your job.

Q.What is the turn-around time from brief to post?

A.Upon receipt of all items and databases we are able to have most jobs processed and lodged the next business day.

Q.How does barcoding work, and will it save me much in postage?

A.In order to facilitate a more accurate and speedier delivery of mail, Australia Post has developed a barcoding system. It gives companies access to the pre-sort delivery system, effectively reducing postage costs. For a small letter you may be able to save as much as 12.6 cents per item and even more for large letters.

Q.Do you have a database management service?

A.Yes. We have a range of data solutions including a data input service and we also are able to de-duplicate lists.

Q.What is the most cost effective way to send mail?

A.That depends on the type of mail, the weight of the finished product and the amount being sent. Contact our friendly team and we will advise you on the best solutions for your needs and desired business outcomes.

Q.Do you supply data lists?

A.Yes. We are able to procure lists that will suit almost any criteria, and also rent out mailing lists on request.

Q.Are you able to fold and collate material to insert?

A.Yes. We are able to fold and collate material in a variety of sizes. We can handle all manner of special, tailored mailing tasks including individual inserts, special packaging etc.

Q.What payment methods do you accept?

A.We accept EFTPOS, Visa, Mastercard, Amex & Diners Club credit cards.